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If you purchased a Polycom phone used, it was previously deployed in a network environment that you didn’t manage or was provided by another cloud provider, unfortunately it’s likely that the password was changed.

Step 1: Try Reset with Default Password

Polycom’s default password is 456.

So before we get started, it’s worth trying to do a factory reset with the default password of 456 in case it was never changed. To perform a factory reset with the default (or a known) password do the following:

  1. Click on the Home button
  2. Scroll to the Settings (gear icon) and click on it
  3. Go to Advanced
  4. Enter the admin password (456 by default)
  5. Go to Administration Settings
  6. Go to Reset to Defaults
  7. Go to Reset To Factory
  8. Say Yes when it asks Are you sure?

If this still does not work, we will go to the next step and perform a reset without the password.

Step 2: Polycom Factory Reset without Password

First you will need to look at the back of your phone to locate the MAC address. This will be a 12 digit number appearing on a sticker at the back of your phone. Write this down somewhere as you will need to enter it as the reset password later..

Easy Polycom Factory Reset Without Password 1
Polycom MAC Address Sticker

Once you have this address, follow these steps to initiate the reset:

  1. Power off the phone by unplugging the power or network
  2. Plug the phone back in
  3. Wait until you see Cancel, then press Cancel button
  4. Quickly press and hold down the following keys:
Model Hold Keys
Polycom VVX 101, 201, 300, 301, 311, 400, 401, 410, 411, 500, 501, 600, 601 1, 3, 5
Polycom SoundPoint IP 320, 321, 331, 335, 430, Soundstation IP 5000 and Duo 1, 3, 5, 7
Polycom SoundPoint IP 301, 501, 550, 600, 601, 650, VVX 1500 4, 6, 8, *
Polycom SoundStation IP 6000 6, 8, *
  1. After holding down the correct keys during boot, you should be prompted for an admin password.
  2. Enter the MAC address of the phone as the password. In order to enter the password, use the keypad to type it in. You will need to switch between numeric and alphanumeric entry modes in order to enter it correctly.

Factory Reset Via Password Tool Test

Please enter a valid 12-digit Polycom MAC address. The steps to enter the password will be displayed below.

MAC Address:

 

 

  1. Once the password is entered correctly, you will be prompted a final time whether you would like to reset. Proceed and your phone should now reboot to complete the process.
  2. In the event that you get the password wrong, on the next screen, you can simply press Cancel and it will return to the password prompt and you can try again.